Frequently Asked Questions
My car isn't drivable, can I get it towed to your shop?
Yes, we can make the arrangements to have your car towed! Call us at 847.566.4300 and let us know you’re in need of a tow to the shop.
Who do I pay for the vehicle being towed?
If you are going through insurance, the tow bill will be billed directly to them. If you decide to pay out of pocket, the tow bill will be added to the final bill and due at the time the repair is complete.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Do you offer loaner cars?
Do I need to make an appointment for a free estimate?
Appointments for estimates are appreciated but not necessary. During business hours, we always have a qualified staff member at our Mundelein auto shop ready to provide an estimate free of charge with no obligation.
Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to compare with more than one shop. If you decided on a shop, have your insurance company deal with them directly.
What make of cars do you service?
What should I do after a car accident in Mundelein, IL?
What are your hours?
Saturday & Sunday: Closed
Where are you located?
My new vehicle has ADAS systems. What does that mean and are you qualified to work on it?
I heard new cars today are made from a variety of metal to increase MPG. Are you qualified to work on these cars?
Will you use factory parts in the repair?
Who chooses my auto body repair shop, me or my insurance company?
How long will the repair take?
Will my vehicle drive the same?
Will my color match?
What if I want to keep my vehicle after it is totaled?
Do you guarantee your work?
I picked up my vehicle but noticed something wrong after I got home, what should I do?
Where do I get a claim number?
What is a deductible and how do I know if I have to pay one?
What are OEM Parts?
What are Aftermarket Parts?
What are LKQ Parts?
How is the Actual Cash Value (AVC) determined?
What is subrogation?
When do I pay my deductible?
When is my deductible due?
When is my final payment due?
Can you help bury my deductible?
What types of payment do you accept?
When can I wash or wax the exterior of my vehicle?
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
- Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.